Research and Genealogy Guidelines
For Mail Correspondence, Long Distance Calls, or E-mailed Requests
We may respond
to requests about Library holdings and for information on a subject within an
area of the Library’s responsibility that
can be quickly answered. We accept reference questions that relate to
tracing family history in
Brief Answers to Factual Questions
Given the volume of reference and family history questions we receive, our service is only able to provide brief answers to factual questions. For example:
Correspondence is answered in order of receipt, i.e. faxed or e-mailed requests do not receive priority over mailed requests.
Regardless of the complexity of the search, the library charges a service charge of $30.00 per hour with minimum of one hour. This fee includes mailing and postage costs. In most cases, the library will ask you to remit the cost minimum via mail to our library and our staff will begin processing your request on the receipt of your payment. You will be advised in advance if the research will require more than one hour. We do accept money orders or personal checks. Please do not send cash.
Confidentiality of Patrons’ Record (Arkansas Code 13-2-701, Acts 1989, No 903)
The Garland County Library will not disclose any information concerning any patron. We must remind you however, that information submitted through the Internet over non-encrypted e-mail is not always secure. We maintain your confidentiality once the question arrives at our service, but we are not responsible for any breech of confidentiality while the e-mail message is traveling through the Internet.