Frequently Asked Questions
Q. How can I use wireless Internet at the Library?
A. Our wireless access is through BlueSocket®, using 802.11n. Most users can simply bring their wireless-enabled laptop computer or other wireless device to the Library and turn it on. (It must be re-started within our wireless signal if already on.) The computer will automatically recognize the wireless network. If your laptop does not have wireless built-in, you can install a WiFi-compatible network card. The Library cannot guarantee your equipment will work with the Library's network.
Q. Does the library provide laptop computers for patrons to use?
Yes, the library currently has 10 laptop computers for in-library use only. Patrons who wish to use them must have an active Garland County Library card in good standing and present a valid Arkansas ID. The laptop can be checked out to the patron for a maximum of two 2-hour sessions per day, with overdue fines accruing at $.50 per ten minutes. The Arkansas ID will be held at the circulation desk until the laptop is returned and inspected.
Q. How does it work?
A. Wireless access points located throughout the library communicate with your wireless device. You should be able to connect anywhere in the building. When your wireless network card senses a signal, a message should appear on your screen indicating a wireless network is available. Open your web browser. A greeting screen appears (in place of your home page) with the Library's Wireless Internet Use Policy & Guidelines. By entering your barcode and PIN, you are agreeing to abide by the Library’s Wireless Internet Use Policy, as well as the Arkansas State Law governing Public Internet Use.
Q. Will I need any special settings or passwords to connect?
A. You will need your library card barcode number and PIN. If you are unsure of your PIN, ask a library staff member.
Q. Is my information safe while using wireless?
A. Your information is not protected while using wireless, unless you are connected to a web page that employs encryption (stores, banks, etc.) Keep this in mind if you are accessing sensitive business or personal information.
Q. Are there any restrictions on my use of the Internet?
A. Wireless users agree to abide by the Library's Internet Use Policy & Guidelines which prohibits abusive or illegal activity while using the Library's Internet service. Wireless security equipment protects the Library's internal network. This equipment also meters download speeds to ensure quality service to all users.
Q. Can I search the Library Catalog and special databases using wireless?
A. Yes. You must visit the library’s website at www.garland.lib.ar.us/. Click “Card Catalog” to search the library’s collection. The Library offers access to HeritageQuest and Ancestry Library on the main page; to access to any other databases, click on “Other Databases”.
Q. Can I print while using wireless?
A. Yes, there is a laptop printing station for patrons to use. Please ask at the circulation desk. Patrons must purchase paper for the printer from the library for $.05 per sheet.
Q. Can the library help me configure my computer?
Sorry, everyone's computer is different and you are responsible for knowing how to configure your own equipment. The Library cannot be responsible for any changes you make to your computer's settings. If you need additional assistance, you may need to contact the hardware or software manufacturer.